Our Money Back Guarantee:
If you are not completely satisfied with the quality of our furniture we will refund all of your original costs for the item/s.
Our quality for furniture is unmatched. There is never assembly required for our furniture because it is constructed of 100% hardwoods like Rosewood and Mahogany and other natural materials such as Rattan. .Due to high costs in shipping furniture we do not refund any shipping charges for refused items. Please also review our damages policy below.

Damages
If an item is damaged in shipping we replace or repair it without question or delay. The damages must be reported to us within 24 hours of receiving the furniture. The damage should be documented if possible on the bill of lading while the shipper is still at your home. We will ship out a new item if completely damaged. If the damage is minimal we will have your local repair company repair the item and if an item cannot be repaired or replaced we refund your order in full. Refunds and credit card reversals are not given for damaged furniture while the replacement is being prepared or the repair process is underway.

Our Low Price Guarantee
If you find a lower price for any of our items give us a call toll-free and we promise to beat it. 1-888-265-4695

Shipping Costs and Procedures

We offer FREE shipping on any purchase of 4 or more furniture items. Furniture is defined as any item too large for a UPS type shipment. Examples of furniture items would include dressers, bookcases, altar cabinets, chairs, desks, etc..

Oriental Furniture: (Too large for UPS) A $100 charge will be added to these rates if you require white glove delivery service where the furniture is carried into your home and cardboard removed.
1 furniture item $160.00
2 furniture items $300.00
3 furniture items $399.00
4 or more furniture items: Free

Upholstery Work: Rattan orders that cannot ship immediately due to upholstery work are charged only a 1/3 deposit. The balance will be charged later when the order is ready to ship. Timeframe for shipping these orders is 2 to 4 weeks depending on backlog in upholstery.

Gift Items: Shipping costs for UPS ground services.
Tea Sets and small Feng Shui Items: $15.00
Jewelry Boxes, Wall Plaques, and Large Feng Shui Items: $25.00
Large Vases and Fish Bowls with Stand: $99.00

Shipper Coordination
Once the furniture is shipped we provide you the details for your shipper and you will be able to communicate directly with them. If you have problems with the shipper please let us know and we will try to assist you. Delivery schedules and other issues are outside of our direct control and cancelling an order for a refund due to a shipping problem or delay is not under our control and therefore not an option.

Shipping to Hawaii, Alaska, and other Countries
Yes, we ship to any location. Send us an email listing the items you want and we will send you back a detailed quote. NOTE: We do not ship to any country in Africa.

Customer Support
Any difficulties or problems you have are very important to us. Please submit a trouble ticket for any problems you have either big or small. This will help us better track and resolve your problem quicker.
Support can be reached at: support@furnitureandgifts.com